The Service Futures Group Reports
 
 
 
  Service Futures Group  
 

The two leading bodies in the IT Service Management industry – SDI and itSMF UK have joined forces to form the Service Futures Group (SFG) – a not for profit collaboration, which produces quarterly reports on a range of Service Management issues and topics. We provide a consolidated viewpoint from industry leaders, both on current trends and future developments assessing the potential impact for businesses and practitioners.

 
     
 
 

  Reports provided by the Service Futures Group  
 

The Service Futures Group produces quarterly reports covering hot IT Service Management issues which captures and reflects what the industry is currently thinking and more importantly doing. 

The reports are an invaluable asset to any organisation in the process of implementing a Service Management strategy, or who already have one in place and are looking at methods for benchmarking and continuous improvement of their activities.

Annual subscription to receive the quarterly reports is only £499 + VAT for SDI or itSMF members and £699 + VAT for non members.

Individual reports are available to purchase  for £199 + VAT for SDI or itSMF members and £299 + VAT for non members.

Please download the Summaries below for an overview of the full reports:

  
 
2007 Q3 - Business Relevant Metrics
Author: HDI
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       (81870kb - .pdf)
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       (270,341kb - .pdf)
Open access Open access
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2007 Q2 - People Skills and Maturity in ITSM
Author: itSMF
Summary not available for download down arrowDownload full report
       (302,038kb - .pdf)
Member access only Members only
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2007 Q1 - What's next for ITSM?
Author: HDI
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       (61421kb - .pdf)
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       (211,836kb - .pdf)
Member access only Members only
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2006 Q4 - ISO/IEC 20000
Author: itSMF
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       (0kb - .pdf)
Member access only Members only
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2006 Q3 - ITSM Roles and Responsibilities
Author: HDI
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       (135042kb - )
Member access only Members only
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2006 Q2 - ITIL ®
Author: itSMF
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       (112117.pdfkb - )
Member access only Members only
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2006 Q1 - Service Desks
Author: HDI
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       (91496kb - .pdf)
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       (460,443kb - .pdf)
Open access Open access
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2005 Q4 - Industry Review and Key Issues
Author: HDI
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       (11,495kb - .pdf)
Open access Open access
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