The Service Futures Group recognises the need to consolidate the plethora of information that is available in order to provide the IT Service Management industry with a central point of reference for statistics, research and opinion. 

It is our mission to deliver regular output and opinion pieces to the industry on key service topics about what is happening now in the industry and to provide insight into where the industry is going in the future.  We explore and review innovation in all aspects of delivery - operations, processes, tools, management, personal development, projects etc.

The Service Futures Group is not a committee; it welcomes input from a  variety of areas and is marketed to practitioners, press and the industry as a whole.  The reports produced are an invaluable resource tool for all senior IT professionals and Service Management practitioners and are especially beneficial to those responsible for implementing service improvement projects and providing statistics to support operational and strategic decisions.

The group comprises a small core of invited industry contributors willing to participate, plus a wider group who simply subscribe and receive the reports.  Subscribers use the service to keep up to date with developments, trends and key information about the industry on a regular basis and with minimum effort.  Participants have the opportunity  to be involved in setting the agenda for the industry, as well as benefiting from receiving the reports.

About The Service Desk Institute (SDI)

SDI is an effective and respected central source of support to hundreds of organisations, providing access to a great team of support professionals, industry research, networking events, consultancy and training and leads the Service Management industry through our international standards.

SDI's portfolio of products and services add value at every level of service delivery and ultimately help IT departments to demonstrate their value to other areas of the business. 

About the IT Service Management Forum UK (itSMF UK)

itSMF UK is a not-for-profit membership organisation, wholly owned and principally operated by its membership providing an accessible network of industry experts, information sources and events to help organisations adress IT Service Management issues.

The itSMF UK is a major influence on, and contributor to, industry best practice and standards worldwide and work in partnership with such organisations as  OGC (the UK Government advisory body), The British Standards Institution (BSI) and the Examination Institute of the Netherlands (EXIN).