Service Futures Group  
 

The two leading bodies in the IT Service Management industry – HDI and itSMF have joined forces to form the SFG – a not for profit collaboration, which produces quarterly reports on a range of Service Management issues and topics. We provide a consolidated viewpoint from industry leaders, both on current trends and future developments assessing the potential impact for businesses and practitioners.

 
     
 
 

  Meetings - Update  
 

Industry Group Meetings

The Service Futures Group consists of a number of key players from the Service Management industry including vendors, practitioners and consultants.

The group meet quarterly to discuss and review pre-defined topics and research across all aspects of service delivery including strategy, business alignment, operations, processes, methodologies, tools, management, personal development and projects.

The results of these discussions form the basis of the quarterly reports, available to participants and subscribers.

The Purpose of the SFG Control Group is to provide a consistent source of ongoing data for research and analysis on ITSM implementation which will allow SFG researchers to track developments and benefits over time from a regular and reliable source.

JOIN our Control Group and enjoy FREE subscription!

In return for the below contribution, participants will receive FREE annual subscription to the SFG reports for the duration of commitment to the group: -

  • Participate in face to face interviews once per year

  • Provide the SFG with additional survey data once per year

Be part of cutting edge research - email research@hdi-europe.com for further information today!

 
     
     
 
next meeting
 
     
  Reports - Update  
 

Unbeatable 2007 Subscription offer!

Receive all SFG reports up to the end of 2007 from just £499 + VAT (see Reports page for details).

What exactly is the relationship between the maturity of roles in an organisation and the overall maturity of IT Service Management?

Find out in the SFG's next report which focuses on the importance of developing your people and the pivotal role they play in driving your IT Service Management forward.

Interested in Service Desk Metrics? You can now download the Q3 2007 Report for FREE - click on 'Latest Reports'.

Full Reports

The Service Futures Group produces and publishes quarterly reports to provide a variety of information, opinion, points of reference and statistics on the ITSM industry.  Content for the reports is discussed and agreed by the group before publication, thereby ensuring that no one organisation or interest group can lead or dominate the direction and output from the group.  We have three main sources of input:

  • Existing research and information pooled and reviewed from the public domain
  • Specially commissioned SFG research from external bodies
  • Focus/Control groups
  • Specific knowledge, skills and information brought to the group by members and their participating organisations

Summary Reports

We also produce summary versions of the full reports which are available to the public free of charge.

    		 
         
         
     
    LATEST report